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All information, reports, content and access rights purchased on Hexabull and delivered to users prior to receiving a cancellation request are non refundable.
In the event there is any claim for/ of charge back by the User for any reason whatsoever, such User shall immediately approach Hexa Advisors with his/ her claim details and claim refund from Hexa Advisors alone. Such refund (if any) shall be effected only by Hexa Advisors via payment gateway or by means of a demand draft or such other means as Hexa Advisors deems appropriate. No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.
The term “Charge Back” shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider's accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.
The User shall directly contact Hexa Advisors for any fraudulent transaction(s) on account of misuse of Card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by Hexa Advisors in line with existing rules and policies.
For any queries Contact us at info@hexabull.com
For escalation contact at md@hexabull.com